🌿 Returns (Skincare Products)

We accept returns on unused and unopened skincare products (including shea butter and African Black Soap) within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• You must provide proof of purchase

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

🍪 Food & Snack Items (Final Sale)

Due to health and hygiene reasons, all food and snack items are final sale and cannot be returned or refunded.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Email us at nanasmamashea@gmail.com
• Include clear photos of the item and packaging

We will review the issue and offer a replacement or refund where appropriate.

💳 Refunds

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

🌍 International Orders

For international returns:

• Customers are responsible for all return shipping costs
• Any customs duties or import fees are non-refundable

📩 How to Start a Return

To begin a return request, please contact:
Email: nanasmamashea@gmail.com

Include:

• Your order number
• The reason for return
• Photos (if applicable)

We will respond within 1–2 business days.

⚖️ Disclaimer

Due to the natural nature of our products, variations in texture, color, or scent may occur. These differences do not qualify as defects.