We focus on clean, natural ingredients and traditional African skincare practices. Our formulas are made to be gentle and effective, without harsh chemicals.

Yes. Our shea butter is unrefined and traditionally crafted in Ghana to preserve its natural richness.

No. We avoid artificial fragrances and unnecessary additives. Because our products are naturally made, slight variations in scent, color, or texture may occur.

No. Nana’s Mama is cruelty-free.

Many customers with sensitive skin enjoy our products. We recommend a small patch test first, especially if you have allergies or very reactive skin.

If you have known allergies, please read the ingredient list carefully and do a patch test. If you’re unsure, email us and we’ll help you choose the best option.

Natural shea butter can soften in heat and firm up in cooler temperatures. This is normal and does not affect quality.

Tip: Store in a cool, dry place away from direct sunlight.

• Shea Butter: Store cool and dry, lid tightly closed.
• Black Soap: Keep it dry between uses to help it last longer.

Warm a small amount between your palms and apply to clean skin. For best results, apply after bathing when skin is slightly damp.

Yes. Apply a thin layer to moisturize. If you have oily or blemish-prone skin, start small and observe how your skin responds.

Both work. Many customers use it in the morning for moisture and at night for deeper nourishment. Nighttime application is especially helpful for dry areas.

A little goes a long way. Start with a pea-sized amount, warm it in your hands, and add more only if needed.

Yes. You can layer it over lotion to seal moisture or mix a small amount with a natural oil for easier spreading.

Many families use pure shea butter for baby skin. We recommend doing a patch test first and avoiding the eye area.

Yes. Use gently and avoid harsh scrubbing. If your skin feels dry, use it less often and follow with shea butter for moisture.

Most people use it once daily. If you have sensitive skin, start 2–3 times per week and increase as tolerated.

It’s handcrafted using traditional methods, so color and texture can vary slightly. This is normal.

Many customers use it as part of a routine for clearer-looking skin. Everyone’s skin is different, so results can vary.

Reduce frequency, use a gentle lather (don’t scrub hard), and moisturize right after with shea butter. If irritation continues, discontinue use and contact us.

Warm a small amount in your palms and apply to hair strands and scalp. Focus on dry areas, ends, and protective styles.

Yes, but daily use may be too heavy for some hair types. Start 2–4 times per week and adjust based on your hair’s needs.

Yes. It’s great for braids, twists, locs, and natural hair routines to help seal in moisture and reduce dryness.

Many customers apply a small amount to soothe and moisturize a dry scalp. If you have persistent scalp issues, consider consulting a professional.

Yes, many families use it for kids. Start with a small amount and avoid the eye area.

We ship internationally. Shipping options and rates appear at checkout based on your location.

• Processing: 1–2 business days
• Domestic delivery: typically 3–7 business days
• International delivery: typically 7–21 business days

Delivery times may vary due to customs or carrier delays.

Yes, when available for your shipping method. You’ll receive tracking details by email after your order ships.

If your order hasn’t shipped yet, contact us immediately and we’ll do our best to update it.

Delays can happen due to customs or carrier issues. If your order is significantly delayed, email us and we’ll help you track it.

International orders may be subject to customs duties or import taxes depending on your country. These fees are typically paid by the customer.

Unopened and unused skincare products may be returned within 30 days of delivery with proof of purchase.

No. For hygiene and safety reasons, all food and snack items are final sale and cannot be returned or refunded.

Please email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll review and make it right.

Approved refunds are sent back to your original payment method. Please allow 5–10 business days for your bank or provider to process it.

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

Yes. We offer wholesale and bulk options for qualified buyers. Please email us with your business name, location, and the products you’re interested in.

Yes. We can help with bulk gifting for weddings, corporate gifts, and events depending on availability. Contact us early so we can plan the quantities.