Return and Exchange Policy

🛍️ Return & Exchange Policy

At Nana’s Mama, we are committed to delivering natural, high-quality products you'll love. If for any reason you're not satisfied with your purchase, please review our return and exchange guidelines below.

📦 Returns

Skincare Products (Shea Butter & Black Soap):
We accept returns on unopened and unused skincare products within 30 days of delivery. Products must be returned in their original packaging and in sellable condition.

Food Items (Snacks, Immunity Shots, etc.):
All food items are final sale. Due to safety and hygiene reasons, we do not accept returns or exchanges on food.

🔁 Exchanges

We do not offer exchanges at this time. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

💰 Refunds

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent).

🧾 Start a Return

To initiate a return, email us at nanasmamashea@gmail.com with your order number and reason for return. We'll provide return instructions and the return address.

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Thank you for supporting a small business that honors tradition, community, and clean living. 💛